Terms of service

Last updated: June 2026  |  Applies to all use of tarpaulinpro.com

1. About Us

This website is operated by TarpaulinPro. Throughout these terms, "we", "us", and "our" refer to TarpaulinPro.

2. Acceptance of Terms

By visiting our website, browsing our products, or placing an order, you confirm that you:

• Are at least 18 years of age
• Are a legal resident of the United Kingdom or placing an order for delivery within the UK
• Have read, understood, and agree to these Terms of Service
• Agree to our Privacy Policy and Return & Refund Policy

If you do not agree to these terms, please do not use our website or place an order.

3. Products

We have made every effort to display the colours, dimensions, and descriptions of our products as accurately as possible. However:

• Colours may vary slightly depending on your device screen settings
• All product dimensions and weights are approximate
• We reserve the right to limit the quantity of any product available for sale
• We reserve the right to discontinue any product at any time

4. Pricing and Payment

All prices on our website are displayed in British Pounds Sterling (GBP £) and are inclusive of VAT where applicable.

• Prices are subject to change without notice
• We reserve the right to cancel an order if a pricing error occurs
• Payment must be made in full at the time of placing your order
• We accept all major credit and debit cards, and other payment methods displayed at checkout
• All transactions are processed securely through our payment provider
• We do not store your full card details on our servers

5. Order Process

When you place an order on tarpaulinpro.com, the following process applies:

We reserve the right to refuse or cancel any order at our discretion, including if a product is out of stock, if there is a pricing error, or if we suspect fraudulent activity.

6. Delivery

We offer free delivery anywhere in the UK on every order. Delivery terms:

• Standard delivery: 4–7 working days from dispatch
• Delivery is to the address provided at checkout — please ensure it is accurate
• We are not responsible for delays caused by the courier, adverse weather, or events outside our control
• Risk of loss and title for products pass to you upon delivery
• If a delivery attempt is unsuccessful and the parcel is returned to us, we may charge a re-delivery fee

7. Returns and Refunds

Our full Return & Refund Policy applies to all orders and is incorporated into these Terms of Service by reference. Key points:

• You have 30 days from delivery to request a return
• Items must be unused, in original condition, and accompanied by proof of purchase
• Made-to-order products are non-returnable unless faulty
• Refunds are processed within 5–7 working days to your original payment method

Please read our full Return & Refund Policy for complete details.

8. Your Consumer Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under UK law:

• UK Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund.
• UK Consumer Contracts Regulations 2013 — you have the right to cancel most online orders within 14 days of receiving them without giving a reason. Our 30-day return window exceeds this minimum.
• Consumer Protection from Unfair Trading Regulations 2008 — we will not engage in misleading or aggressive sales practices.

9. Intellectual Property

All content on this website — including but not limited to text, images, logos, product descriptions, and design — is owned by or licensed to TarpaulinPro and is protected by UK and international copyright laws.

• You may not reproduce, distribute, or use any content from this website without our prior written permission
• You may not use our brand name, logo, or trademarks without our express written consent
• Personal, non-commercial use of the website is permitted

10. Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in any way that violates applicable laws
• Submit false or misleading information when placing an order
• Attempt to gain unauthorised access to any part of our website or systems
• Transmit any harmful, offensive, or malicious content
• Use automated tools to scrape, crawl, or copy content from our website
• Engage in any activity that disrupts or interferes with the operation of our website

We reserve the right to terminate or restrict your access to the website if you violate these terms.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss arising from your use of our website or products
• Our total liability to you for any claim arising from a purchase shall not exceed the price you paid for the product in question
• We are not responsible for losses caused by events outside our reasonable control (force majeure), including natural disasters, strikes, or government actions

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

14. Governing Law and Disputes

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a dispute with us, we encourage you to contact us first at info@tarpaulinpro.com so we can try to resolve it informally before taking any legal action.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top will reflect when the most recent changes were made. Your continued use of our website after any changes constitutes your acceptance of the revised terms.

16. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: