Shipping policy
Last updated: June 2026 | Applies to all orders on tarpaulinpro.com
Thank you for choosing to shop with TarpaulinPro. We are committed to ensuring a smooth and reliable delivery experience. Below is everything you need to know about our shipping process.
We offer free shipping on every order, anywhere in the United Kingdom. No minimum order value, no hidden charges — free delivery is applied automatically at checkout.
1. Delivery at a Glance
| Shipping cost | FREE on all orders — no minimum spend |
| Handling time | 1–2 business days (Mon–Fri) |
| Transit time | 2–3 business days (Mon–Fri) |
| Total delivery time | 3–5 business days from order date |
| Order cut-off time | 2:00 PM (GMT) — orders before this time are processed the same business day |
| Delivery partner | Royal Mail |
| Shipping locations | United Kingdom only |
2. Shipping Locations
This shipping policy applies to orders delivered within the United Kingdom only. We currently ship to:
| Region | Covered | Estimated delivery |
|---|---|---|
| England | Yes — Free | 3–5 business days |
| Scotland (mainland) | Yes — Free | 3–5 business days |
| Wales | Yes — Free | 3–5 business days |
| Northern Ireland | Yes — Free | 3–5 business days |
3. Shipping Cost
We offer free shipping on all orders with no minimum purchase required. Free shipping is applied automatically at checkout — no discount code needed.
4. Order Processing (Handling Time)
All orders are processed and dispatched within 1–2 business days from the date of purchase, after payment is confirmed.
- Orders placed before 3:00 PM (GMT) on a business day begin processing the same day
- Orders placed after 3:00 PM, or on weekends and UK public holidays, will begin processing the next business day
- We do not process or dispatch orders on weekends or UK public holidays
- You will receive a dispatch confirmation email with your tracking number once your order has been collected by Royal Mail
Please note: During busy periods such as bank holidays or seasonal sales, processing times may be slightly longer. We will notify you by email if there is any significant delay to your order.
5. Transit Time & Delivery
Once your order has been dispatched by Royal Mail, delivery typically takes 2–3 business days, depending on your location within the UK. Total expected delivery from your order date is 3–5 business days.
- Business days are Monday to Friday, excluding UK public holidays
- Deliveries are typically made between 8:00 AM and 6:00 PM
- A signature may be required for larger orders
- If no one is available, Royal Mail will leave a card with redelivery or collection instructions
6. Our Delivery Partner
We partner with Royal Mail to provide reliable and secure delivery across the United Kingdom. Royal Mail is the UK's most trusted postal service, ensuring your tarpaulins are delivered safely and on time.
7. Delivery Confirmation & Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your parcel directly on the Royal Mail website.
- Tracking information may take up to 24 hours to become active after dispatch
- You can also track your order via our Track Order page
8. Item Not Received
If you have not received your order within the expected timeframe, please contact us at info@tarpaulinpro.com or call +44 7576532433. We will investigate the matter with Royal Mail and provide you with an update as soon as possible. You have up to 30 days from the expected delivery date to report a non-delivery.
9. Undelivered Packages
If a parcel is returned to us due to non-collection, refusal, or an incorrect address provided at checkout, we will contact you by email to arrange redelivery. Please note that additional shipping charges may apply for re-delivery in such cases.
Parcels may be held for a limited period by Royal Mail before being returned to us. Please act promptly on any delivery attempt notifications to avoid your parcel being returned.
10. Lost Parcel Procedure
If your parcel appears to be lost in transit, please contact us within 30 days of the expected delivery date at info@tarpaulinpro.com. We will open an investigation with Royal Mail.
Investigations may take several working days to complete. If the parcel is confirmed as lost, we will offer either:
- A full replacement dispatched at no additional cost, or
- A full refund including any delivery charges
in accordance with UK consumer law and our Return & Refund Policy.
11. Changes to Delivery Address
If you need to amend your shipping address after placing your order, please contact us before your order is dispatched at info@tarpaulinpro.com or call +44 7576532433. Address changes may not be possible once the order has been collected by Royal Mail.
12. Incorrect Address
Please ensure your delivery address is accurate and complete at checkout. If your order is returned to us due to an incorrect or incomplete address, you may be responsible for any additional shipping costs required for re-delivery.
13. Order Changes
If you wish to modify your order after placing it, please contact us as soon as possible — ideally before your order is dispatched — by calling +44 7576532433 or emailing info@tarpaulinpro.com. We will do our best to accommodate your request. Once an order has been dispatched, changes can no longer be made.
14. Delays Outside Our Control
While we aim to deliver all orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Industrial action
- Transportation disruptions
- High seasonal demand
- UK public holidays
In such circumstances, we will make every reasonable effort to keep you informed. Your statutory rights under UK consumer law remain unaffected.
If a significant delay occurs, we will contact you as soon as possible. Where applicable, you may have the right to cancel your order in accordance with UK consumer legislation.
15. Contact Us
If you have any questions about your delivery or this Shipping Policy, please get in touch:
Store Name: Tarpaulinpro
Phone: +44 7576532433
Email: info@tarpaulinpro.com
Address: 213D Worsley Road, Swinton, Manchester, M27 5SF, United Kingdom
Opening Hours: Monday - Friday: 9 AM–6 PM
Time Zone: (GMT+00:00) London
