Privacy policy

1. Who We Are

TarpaulinPro is the data controller responsible for your personal information.

2. What Data We Collect

We collect the following personal data when you place an order, create an account, or contact us:

• Identity data: first name, last name
• Contact data: email address, phone number, billing and delivery address
• Transaction data: details of products purchased, order history, payment method type (we do not store full card numbers)
• Technical data: IP address, browser type, device information, pages visited, and cookies
• Communications data: any messages or emails you send us

We do not collect any sensitive personal data (e.g. health information, race, religion) and we do not collect data from children under 16.

3. How We Collect Your Data

• Directly from you — when you place an order, register an account, fill in a form, or contact us
• Automatically — via cookies and similar technologies when you browse our website
• From third parties — payment processors (e.g. Shopify Payments, PayPal) and delivery couriers

4. How We Use Your Data

We use your personal data only for the following purposes:

5. Who We Share Your Data With

We only share your data with trusted third parties who help us operate our business:

• Shopify Inc. — our e-commerce platform (data may be processed outside the UK; Shopify is covered by UK adequacy decisions)
• Payment processors — to securely process your payment (e.g. Shopify Payments, PayPal, Stripe)
• Delivery couriers — to deliver your order (name and delivery address only)
• Google LLC — for Google Analytics and Google Merchant Center (anonymised usage data)
• Legal authorities — if required by law or to protect legal rights

All third parties are required to handle your data securely and only for the specified purpose.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website and shopping cart to function
• Analytics cookies — to understand how visitors use our site (Google Analytics)
• Marketing cookies — only if you have given your consent

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary:

8. International Data Transfers

Some of our third-party service providers (such as Shopify and Google) may process your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data to the same standard required under UK GDPR.

9. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request that we delete your personal data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@tarpaulinpro.com. We will respond within 30 days of receiving your request.

10. How We Protect Your Data

We take the security of your personal data seriously. We have put in place appropriate technical and organizational measures to prevent your data from being accidentally lost, used, accessed, altered, or disclosed without authorization. These include:

• SSL encryption on all pages of our website (HTTPS)
• Secure payment processing through PCI-DSS compliant providers
• Access to personal data limited to authorized staff only
• Regular review of our data handling procedures

11. Marketing Communications

We will only send you marketing emails or promotional messages if you have explicitly opted in. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing us at info@tarpaulinpro.com

Unsubscribing from marketing will not affect the sending of order confirmation or delivery notification emails, which are necessary to fulfil your order.

12. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected data from a child, please contact us immediately at info@tarpaulinpro.com and we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

15. How to Complain

If you have concerns about how we handle your personal data, please contact us first at info@tarpaulinpro.com and we will do our best to resolve the issue.

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection authority:

16. Contact Us

For any questions or requests relating to this Privacy Policy or your personal data, please contact us: