Refund policy

Last updated: June 2026  |  Applies to all orders on tarpaulinpro.com

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. This exceeds the 14-day minimum required under the UK Consumer Contracts Regulations 2013.

2. Quick Reference

3. Eligibility

To be eligible for a return, your item must be:

• Returned within 30 days of the delivery date
• Unused and in its original condition
• In original packaging where possible
• Accompanied by your order number or proof of purchase

4. How to Return

Follow these simple steps:

1. Contact us within 30 days of delivery by email at info@tarpaulinpro.com or call +44 7576532433. Include your order number and reason for return.
2. Wait for our reply — we will respond within 2 working days with return instructions.
3. Send the item to: TarpaulinPro, 213D Worsley Road, Swinton, Manchester, M27 5SF, United Kingdom 
4. Receive your refund within 5–7 working days of us receiving the item.

5. Damaged or Incorrect Item

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 30 days at info@tarpaulinpro.com with:

• Your order number
• A clear photo of the damage or incorrect item

We will arrange free courier collection and either send you a replacement at no extra cost, or issue a full refund including original delivery charges.

6. Change of Mind

If you no longer want the item, please contact us within 30 days. You will be responsible for the return postage cost. Once we receive and inspect the item, we will refund the product price. Original delivery charges are non-refundable for change of mind returns.

7. Exchange

To exchange an item, contact us within 30 days. Return the original item in unused condition (return postage is at your expense). Once received, we will process your new order. If the replacement is higher in price, we will ask for the difference. If lower, we will refund the difference to your original payment card.

8. Item Not Delivered

If your order has not arrived within 7 working days of the estimated delivery date, please contact us immediately. We will investigate with the courier. If the item is confirmed lost, we will issue a full refund including delivery charges, or send a replacement — whichever you prefer.

9. Order Cancellation

You may cancel your order at any time before it is dispatched by calling +44 7576532433. We will issue a full refund including delivery charges.

If your order has already been dispatched, please follow the standard return process once the item is delivered. Delivery charges are non-refundable for post-dispatch cancellations.

10. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5 working days to your original payment card.

11. Your Statutory Rights

This policy does not affect your statutory rights. Under the UK Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose. Under the UK Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days. Our 30-day return window exceeds this minimum.

12. Contact Us