FAQs
Shipping
Where do you ship?
Where do you ship?
We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Note: We do not currently offer international shipping.
How much does delivery cost?
How much does delivery cost?
Delivery is completely free on every order, with no minimum spend required. Free shipping is applied automatically at checkout.
How long does delivery take?
How long does delivery take?
Orders are processed and dispatched within 1 to 2 business days. Once dispatched, delivery typically takes 2 to 3 business days with Royal Mail. Total delivery time from order date is 3 to 5 business days. Orders placed before 3:00 PM (GMT) on a business day begin processing the same day.
Which shipping company do you use?
Which shipping company do you use?
We use Royal Mail as our primary delivery partner for all UK orders.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your parcel on the Royal Mail website, or visit our Track Order page. Please allow up to 24 hours for tracking information to become active after dispatch.
What do I do if I have not received my order?
What do I do if I have not received my order?
If your order has not arrived within 7 business days of the estimated delivery date, please contact us at info@tarpaulinpro.com or call +44 7576532433. We will investigate with Royal Mail and resolve the issue as quickly as possible. You have up to 30 days from the expected delivery date to report a non-delivery.
Payments & Security
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay. All available payment options will be shown at checkout.
How do I know my transaction is secure?
How do I know my transaction is secure?
All transactions are processed through Shopify Payments, which is fully PCI DSS compliant and uses SSL encryption throughout checkout. We do not store your full card details on our servers at any point. You can shop with confidence knowing your payment information is fully protected.
Are your prices inclusive of VAT?
Are your prices inclusive of VAT?
Yes, all prices displayed on tarpaulinpro.com are in British Pounds Sterling (GBP) and include VAT where applicable. A VAT receipt is available on request.
Returns & Refunds
Do you accept product returns?
Do you accept product returns?
Yes. We offer a 30-day return policy on all unused items in original condition. You have 30 days from the date of delivery to request a return. Please note that made-to-order or custom-cut tarpaulins cannot be returned unless they arrive faulty or not as described.
How do I start a return?
How do I start a return?
Simply contact us within 30 days of delivery by email at info@tarpaulinpro.com or by phone on +44 7576532433 with your order number and reason for return. We will respond within 2 business days with return instructions. For full details, please see our Return and Refund Policy.
Who pays for return shipping?
Who pays for return shipping?
If your item arrives damaged, faulty, or incorrect, we will cover all return shipping costs and arrange a free courier collection. For change of mind returns, the customer is responsible for return postage costs.
How long does a refund take?
How long does a refund take?
Once we receive and inspect your returned item, approved refunds are processed within 5 working days to your original payment method. Your bank or card provider may take a further 3 to 5 working days to credit the amount to your account.
My item arrived damaged. What should I do?
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery at info@tarpaulinpro.com with your order number and clear photographs of the damage. We will arrange a free replacement or issue a full refund including original delivery charges.
Orders and Cancellations
Can I change or cancel my order?
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible by calling +44 7576532433. We will do our best to accommodate your request before dispatch. Once an order has been dispatched, changes or cancellations are no longer possible and you will need to follow our returns process once the item is delivered.
I placed an order but have not received a confirmation email. What should I do?
I placed an order but have not received a confirmation email. What should I do?
Please check your spam or junk folder first. If there is still no email, contact us at info@tarpaulinpro.com with your name and the email address used at checkout and we will look into it for you.
Business Information
Store Name: Tarpaulinpro
Phone: +44 7576532433
Email: info@tarpaulinpro.com
Address: 213D Worsley Road, Swinton, Manchester, M27 5SF, United Kingdom
Opening Hours: Monday - Friday: 9 AM–6 PM
Time Zone: (GMT+00:00) London
